Shipping policy
At Gapoe, we aim to make your shopping experience simple and transparent. Below you'll find information about where we ship, processing times, delivery estimates, tracking, and what to do if you experience a shipping issue.
Shipping Destinations & Cost
We currently ship to the continental United States.
We offer FREE Standard Shipping on all eligible orders.
At this time, we do not offer shipping to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or international destinations.
Processing & Delivery
Order Processing
Orders are typically processed within 1–3 business days before shipment.
Processing times do not include weekends or U.S. public holidays.
Estimated Delivery
After your order has been processed and shipped, estimated delivery is:
7–15 business days
Delivery estimates are not guaranteed. Carrier delays, weather conditions, holidays, high order volumes, or other circumstances outside of our control may affect delivery times.
If there is a significant delay in processing your order, we will contact you using the email address provided at checkout.
Tracking Your Order
Once your order has shipped and tracking information becomes available, you will receive a shipping confirmation email with your tracking details.
Tracking information may take some time to update after the carrier receives the package.
You can use the tracking information provided in your shipping confirmation email to monitor your order.
Shipping Address Changes
Please review your shipping address carefully before completing your order.
If you notice an error in your address, contact us at support@gapoe.com as soon as possible and include your order number.
We will do our best to help, but because orders may begin processing shortly after they are placed, address changes cannot be guaranteed.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Delayed or Missing Packages
If your tracking information has not updated for an extended period or your package appears to be significantly delayed, please contact us at:
Include your order number so our support team can assist you.
If tracking shows the package as delivered but you cannot locate it, please first check around your delivery location and contact the carrier. You may also contact us for additional assistance.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us at support@gapoe.com as soon as possible.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging when applicable
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.
Contact Us
If you have any questions about shipping or your order, please contact:
Gapoe Support
Email: support@gapoe.com
Website: gapoe.com