Refund policy
At Gapoe, we want you to feel confident about your purchase. If you need to return an item or report a problem, contact support@gapoe.com so we can help.
14-Day Returns
You may request a return within 14 days of delivery, including if you change your mind.
Email us with your order number, the item you wish to return, and your reason for returning it. We will review your request and provide instructions before you ship it back.
Items should be in good condition, with all included parts and accessories. Please keep the original packaging where possible. Damage or use beyond what is reasonably necessary to inspect the product may reduce the refund, where permitted by applicable law.
For change-of-mind returns, customers are responsible for return shipping costs.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible, preferably within 7 days of delivery.
Include your order number, a description of the problem, and clear photos of the item and packaging. Keep the item and packaging while we review your request.
For confirmed issues, we will arrange an appropriate replacement or refund. If we require the item to be returned, Gapoe will cover the return shipping cost. This reporting timeframe does not limit your rights under applicable law.
Order Cancellations
To request a cancellation, email us within 12 hours of placing your order. We will do our best to stop processing, but cancellation is not guaranteed.
If your order has already been processed or shipped, you may need to follow the return process.
Refunds
Once your return is received and inspected, we will email you the outcome. Approved refunds will be issued to your original payment method. Additional processing time may be required by your bank or payment provider.
Return Instructions
Do not send items to our business address or the address on your package without contacting us first. We will provide the appropriate return address and instructions for your item.
Contact
Gapoe Support
support@gapoe.com
We typically respond within 1–2 business days.